Hotel Clerk Job Description
What is a Hotel Clerk Professional?
A hotel clerk is responsible for all aspects of guests stays at a hotel, from check-in to check-out. They are typically the first point of contact for guests and are expected to be friendly and helpful. The duties of a hotel clerk vary depending on the size and type of hotel, but generally include registering guests, assigning rooms, handling guest inquiries and complaints, taking reservations, and processing payments.
What does a Hotel Clerk Expert do?
Hotel clerks may also be responsible for managing shift schedules for other front desk staff, as well as handling laundry service requests and inspecting rooms for cleanliness.
What are the Skills of a Hotel Clerk?
A hotel clerk is responsible for handling guest check-ins and check-outs, as well as ensuring that all guests have a pleasant stay. They must be able to multitask and handle any requests or questions that guests may have.
What makes an Expert Hotel Clerk?
Excellent customer service skills are essential, as is the ability to work long hours on your feet. Experience in the hospitality industry is always preferred, but not required. Those interested in becoming a hotel clerk should possess strong communication and organizational skills.
What level of Experience & Qualifications are required to be a Hotel Clerk?
Industry Experience: 1. At least two years of experience in a similar role in the hospitality industry 2. Thorough understanding of hotel service and operations including food, beverage, security and safety procedures 3. Proven ability to use PMS systems such as Opera and Protel for knowledgeably managing hotel reservations, guests check-ins/check-outs, room assignments etc. 4. Experience with cash handling transactions through POS register software Training: 1. Attending general hospitality training sessions related to customer service protocols and daily property operations 2. Learning materials related to reservations management programs such as Opera or Protel Qualifications: 1. Certified Hospitality Supervisor Certificate (HS) or equivalent certification preferred by employers 2Certified Hotel Administrator (CHA) designation is beneficial but not necessarily required 3 Diploma/degree in Hotel Administration or Management is an asset 4Demonstrable competency working with computers within Windows environment 5Excellent organizational skills & problem solving abilities Education: 1High school diploma is mandatory 2 Bachelor’s degree in Business Administration / Travel & Tourism / Hotel Management
What is the Salary of a Hotel Clerk?
A hotel clerks salary expectations can vary widely depending on the size of the hotel, the location, and their job duties. The average hourly wage for a junior level hotel clerk is usually around $13/hour. A more experienced or senior level clerk can expect to make between $17–25/hour. For full-time employees, salaries will be annualised from these rates. Depending on their experience and other skills brought to their role (such as foreign language proficiency), a senior level employee could make something in the range of $38 000 to 45 000 per year plus benefits such as health insurance or vacation packages. In addition to base salary, bonuses are sometimes awarded based upon performance or cumulative services rendered by an individual employee which can increase earnings substantially; some staff may even qualify for performance incentives that raise their pay scale above what they would normally receive in base compensation alone. These bonus programs also typically offer recognition awards such as paid trips or gift cards furthering increasing overall earning potentials when done properly by larger chains with adequate resources dedicated towards implementing said programs efficiently forthwith employee welfare outcomes
What are the Working Conditions for a Hotel Clerk?
Hotel clerks typically work in the front desk of hotels. This position requires long hours and they are often required to work evenings, weekends, and holidays. They must be outgoing and interact with customers throughout the day as well as operate a variety of computer systems used for checking in/out guests, making reservations, providing guest assistance, etc. Hotel clerks may also collect payments or issue receipts to guests when necessary; take telephone calls related to customer inquiries; enter customer information into a tracking system; maintain cleanliness within the reception area; refer questions related to hotel services or amenities to appropriate staff members ; monitor hotel occupancy levels while changing customer room assignments if needed; coordinate coordination between other departments such as housekeeping and maintenance. Hotel clerks should have strong interpersonal skills since they will often handle conflict resolution with unhappy customers when necessary. Additionally some general knowledge about accounting software is important for keeping track of billing and payment processing is beneficial too.
What are the roles and responsibilities of a Hotel Clerk?
Greeting guests
Assisting with reservations
Taking payments
Answering guest questions
Maintaining guest records
Preparing guest bills/invoices
Providing concierge services
Coordinating hotel services for guests (laundry, housekeeping, restaurants, etc.)
Helping resolve any guest complaints or issues
Arranging transportation for guests (taxis, airport shuttle, etc.)
Where can I find Hotel Clerk jobs?
- Create a profile on gigexchange and promote your Hotel Clerk skills to advertise you are Open to New Work Opportunities
- Ensure your Resume (or CV), or online work profile is up to date and represents your skills and experience. Ensure your reputation reflects your ability & attitude.
- Apply for Hotel Clerk Jobs advertised on gigexchange.
- Practise Hotel Clerk interview techniques to ensure you represent your personality and ability succinctly and confidently.
- Accept the job offer if the salary meets your expectations and the employer mission and purpose reflects your core values.
Jobs
What are the best job boards for Hotel Workers jobs?
How can I hire Hotel Clerk staff online for my business?
The best job board for recruiting Hotel Clerk experts is gigexchange.com. Advertise full-time, part-time or contract jobs to find, hire & recruit trusted, experienced and talented Hotel Clerk candidates near you.
Are Hotel Clerk roles in demand in 2024?
Hotel Clerk experts are still in high demand in 2024. If you are an experienced Hotel Clerk or looking to train and become one. The job market is looking strong for Hotel Clerk jobs near me.