Reservationist Job Description
What is a Reservationist Professional?
A reservationist is a customer service professional who helps customers plan their travel itineraries and make reservations for accommodations, transportation, and activities. They may work in a call center, or in the customer service department of a company that provides travel-related services. Reservationists use computer systems to research availability and pricing of flights, hotels, rental cars, and other services. They often have to use multiple systems well as being knowledgeable about airport codes, city names, and popular tourist destinations-in order to locate the requested information quickly.
What does a Reservationist Expert do?
Customers may also ask for specific advice about their trip; for example, where to find the best restaurants or attractions in their destination city. In these cases, reservationists need to be familiar with various locations so they can provide accurate recommendations. In addition to providing general information and making reservations, reservationists may also handle changes or cancellations to existing plans. For example, if a customers flight is canceled due to weather conditions, the reservationist will need to find an alternate flight that meets the customers needs. Changes or cancellations can often be complex and time-consuming
What are the Skills of a Reservationist?
A reservationist is primarily responsible for fielding customer inquiries about reservations and accommodations. They must be able to effectively communicate with customers, often in a high-pressure environment. The ability to stay calm and focused under pressure is essential. In addition to strong communication skills, reservationists need to have excellent organizational skills. They must keep track of availability of rooms and other accommodations, as well as customer preferences. This can be a complex task, requiring the ability to pay close attention to detail. Reservationists need to be proficient in using computer systems and software programs related to their job duties.
What makes an Expert Reservationist?
Many businesses use online booking tools or databases, so experience using these types of systems is highly beneficial. In some cases, reservationists may also be responsible for inputting data into these systems, so keyboarding skills are also important. Some employers may require reservationists to have previous experience working in customer service or the hospitality industry. However, many entry-level positions are available for those without prior experience. Employers typically provide on-the-job training to teach new employees the specific policies and procedures of their organization.
What level of Experience & Qualifications are required to be a Reservationist?
Industry Experience: 1. At least one year of working experience in customer service, hospitality, or related field; or any combination of equivalent experience and education 2. Previous work in a reservations department is ideal 3. Ability to establish rapport with customers; providing excellent customer service to meet customer needs and expectations 4. Excellent communication skills both written and verbal for dealing with customers who may have inquiries about services, rates, options etc. Training: 1. Extensive on-the-job training from an experienced reservationist; learning procedure, product knowledge available products/services offered by the company & how to properly document information in computer system as needed/required 2. Orientation session as well as ongoing training sessions to ensure understanding of systems used by the company (sales tracking software) & proper procedures (entering all customer information into database accurately) 3. Training may also include scheduling classes designed to further educate staff members on availability of preferred seating/pricing discounts etc., general policies & procedures for handling foreign travel bookings including international visa requirements etc.. Qualifications: 1 . High school diploma or equivalent is required 2 . Valid driver’s license is a plus (may be required depending upon job duties) 3 . Good organizational skills 4 . Understanding how booking airfare works , such as denoting codes that indicate departure gate numbers etc 5 . Knowledgeable use of all forms electronic ticketing monitors 6 Understanding The Use Of Computers Systems 7 Familiarity With Travel Agency Software 8 The Ability To Problem solve 9 Flexible Working Hours 10 Good Mathematical Skills 11 Capability To Work Under Pressure 12 Superb Communication And Interpersonal Skills 13 Multilingualism May Be Required For Some Reservations Positions 14 Previous Experience In Customer Service Or A Relevant Field 15 Knowledge Of Foreign Languages Is Often A Plus 16 Professional Telephone Manner 17 Trustworthiness 18 Tidiness 19 Patience 20 Diplomacy
What is the Salary of a Reservationist?
Junior Reservationist Salary: The average annual salary for a junior reservation agent is around $22,500. Junior-level agents typically work in customer service roles for travel companies and hotels. They answer customer inquiries related to booking accommodations, locating reservations, and arranging special events or group deals. As they gain experience and skills, their salaries can increase slightly. Mid-Level Reservationist Salary: The average annual salary for a mid-level reservation agent is around $29,000-$31,000. Mid-level agents typically have three to five years of experience in the field and are tasked with additional responsibilities such as conducting training sessions or providing support to the Reservations Supervisor or Manager when needed; performing administrative tasks; running reports; maintaining an updated electronic database of all reservations; processing requests for changes/cancellations efficiently; communicating with clients regarding their options via telephone calls/emails/faxes etc.; reconciling billing issues with vendors etc., They also need good problem solving skills in order to handle difficult client situations diplomatically and professionally. Senior Reservationist Salary:The average salary of a senior reservation agent can range from $37 - 45 , 000 per year depending upon experience level . Senior Agents have seven plus years’ experience working in this role and often manage staff members at larger outlets such as resort hotels or airline hubs. Their responsibilities include managing the daily workflow operations within the department including monitoring room availability & pricing while ensuring policies are followed on changing guest’s levels of services i e upgrading & downgrading flights accordingly ; monitoring incoming calls & emails ; coordinating supportive materials between management & front desk staff ; resolving customers inquiries promptly etc A senior could also act as an ambassador promoting popular destination packages offered by service providers , liaising between these partners & guests while potentially activating seminars / events on behalf off hotel management teams
What are the Working Conditions for a Reservationist?
The general working conditions for a reservationist vary depending on the employer. Most reservationists work in office settings, but there may be opportunities to work from home or remotely, depending on the position and type of employer. Many employers provide part-time and full-time employment with variable shifts. Most shifts last from four to eight hours but may also included night shifts as well as weekends, especially during high season periods. Some employers require flexibility by providing occasional coverage for other departments during busy times or being available at all times when necessary in order to ensure customer satisfaction. In terms of job duties and responsibilities, the most common task performed by a reservationist is taking telephone calls navigating complex systems of computer software used within the hotel industry (for example; hotel websites). Additionally, they are responsible for reviewing bookings that come through various methods such as faxes or emails promptly while making sure details are accurate and up-to date throughout their files databases and management systems. They must provide customer service focused answers to inquiries including rates and room availability while promoting sales of additional services such as discounts packages etc., And fulfilling any requests customers might have prior or during their stay at the hotel at all times paying attention to detail accuracy & organization in order maintain successful customer relationships over extended periods of time Additional duties might include assisting guests with check-in/out processes; accommodating special requests if possible; resolving guest conflicts promptly following best practice guidelines provided by superiors & updating guests’ records such as contact info email preferences ect... Upon completion of a shift recording occupancy levels bookings payments issues etc… will be done thoroughly along side keeping up with existing laws regulations & policies outlined regarding safety & security measures proper handling collection & storage protocols data privacy protection
What are the roles and responsibilities of a Reservationist?
Providing excellent customer service to all guests
Answering phone calls and responding to emails in a timely manner
Booking reservations for accommodations, transportation, restaurants, activities, etc.
Creating detailed itineraries for guests based on their preferences and needs
Coordinating with different vendors to ensure smooth running of guest itineraries
Keeping updated records of bookings and payments made by guests
Addressing any complaints or feedback from guests in a professional manner
Ensuring that all bookings are logged accurately and in a timely manner
Attending to any special requests made by guests
Following up with guests after their stay to ensure they were satisfied with their experience
Processing payments for reservations
Generating reports on reservation activity
Upselling guests on additional services or products when applicable
Assist in the development and implementation of marketing campaigns to increase bookings
Liaising with other departments within the hotel as necessary to ensure that all guest needs are met
Where can I find Reservationist jobs?
- Create a profile on gigexchange and promote your Reservationist skills to advertise you are Open to New Work Opportunities
- Ensure your Resume (or CV), or online work profile is up to date and represents your skills and experience. Ensure your reputation reflects your ability & attitude.
- Apply for Reservationist Jobs advertised on gigexchange.
- Practise Reservationist interview techniques to ensure you represent your personality and ability succinctly and confidently.
- Accept the job offer if the salary meets your expectations and the employer mission and purpose reflects your core values.
Jobs
What are the best job boards for Booking Staff jobs?
How can I hire Reservationist staff online for my business?
The best job board for recruiting Reservationist experts is gigexchange.com. Advertise full-time, part-time or contract jobs to find, hire & recruit trusted, experienced and talented Reservationist candidates near you.
Are Reservationist roles in demand in 2024?
Reservationist experts are still in high demand in 2024. If you are an experienced Reservationist or looking to train and become one. The job market is looking strong for Reservationist jobs near me.