Incident Manager Job Description

Incident Manager Job Description

What is a Incident Manager Professional?

An incident manager is responsible for the management of incidents within an organization. An incident can be defined as any event that disrupts normal operation or threatens safety and security. The incident manager is responsible for ensuring that incidents are handled efficiently and effectively, in order to minimize the impact on operations and reduce the risks to safety and security. The role of the incident manager includes: -Coordinating the response to incidents, including mobilizing resources and personnel

What is a Incident Manager?

What does a Incident Manager Expert do?

Liaising with stakeholders, such as senior management, customers, and partners; -Communicating updates on the status of incidents; -Investigating cause of incidents and identifying corrective actions; -Documenting lessons learned from incidents. The skills and knowledge required for this role include: -Strong leadership skills; -Excellent communication skills; -Ability to think quickly and make decisions under pressure; -Good organizational skills; -Knowledge of risk management principles; -Knowledge of relevant laws and regulations.

What is a Incident Manager?

What are the Skills of a Incident Manager?

An incident manager needs a variety of skills and experiences to be effective in their role. They need to have strong leadership qualities to be able to coordinate and manage teams during an incident. They also need to have good communication skills to be able to relay information clearly and concisely, as well as negotiate with other stakeholders during an incident.

What is a Incident Manager?

What makes an Expert Incident Manager?

Furthermore, they need to be able to think strategically and plan for different scenarios that could occur during an incident. Finally, they need to have past experience managing incidents so that they can effectively apply their knowledge and skills in new situations.

What is an expert Incident Manager?

What level of Experience & Qualifications are required to be a Incident Manager?

Industry Experience: • Extensive experience in managing incidents and/or providing incident response services. • Experience with incident management systems, such as ServiceNow or other ticketing platforms. • Demonstrated ability to work both independently and collaboratively on teams. Training: • Cybersecurity training courses focused on Incident Response, Event Correlation & Analysis, Digital Forensics, Security Information Management (SIM). Qualifications: • ITIL certification or equivalent certifications in incident management; preferably a Certified Computer Incident Handler (CCIH) qualification from the SANS Institute. Education: • Bachelor’s degree in computer science, information technology security or related field preferred but not required

Skills of a Incident Manager?

What is the Salary of a Incident Manager?

Junior Level: A Junior Incident Manager typically earns an average salary of approximately $50,000 - $60,000 per year. At this level, the primary role is to provide technical support and help desk services during incidents or outages. The job may involve working with customers to resolve service issues as well as responding quickly and appropriately when system outages occur. They are also responsible for keeping up-to-date records on tickets and providing feedback regarding incident response times in order to maintain customer satisfaction levels. Mid-Level: Mid-level Incident Managers earn around $65,000 -$75,000 annually depending upon experience and location of employment. These professionals often manage distributed teams across multiple locations which can include both internal employees as well as 3rd party vendors who offer IT related services such as hardware repairs or software installation/configuration tasks etc.. In addition they must ensure that all parties involved understand their roles within the incident management process along with staying current on industry best practices & standards for security & compliance purposes . Additionally mid level managers possess a deep understanding of various technologies used by organizations today making them more capable at solving complex problems faster than lower skilled personnel might be able to do so without assistance from other team members or outside sources . Senior Level : Senior Incident Managers usually have 5+ years worth of experience in dealing with IT related incidents , receive higher salaries ranging between (80K – 100K) plus bonuses dependent upon individual performance but most importantly they are expected handle large scale disasters not easily solved by junior staff especially those ones involving potential data loss / cyber attacks where quick decisive action needs taken immediately via corrective measures implemented throughout organization’s network infrastructure before any real harm done otherwise dire consequences could ensue negatively impacting business operations significantly

Salary of a Incident Manager?

What are the Working Conditions for a Incident Manager?

The typical working conditions for an Incident Manager typically involve being on-call 24/7 to respond to critical incident alerts, managing the lifecycle of incidents from initial detection until resolution, collaborating with technical and operational teams in order to investigate root cause and ensure timely responses, prioritizing tasks based on impact & urgency levels of incidents reported or detected, providing analysis for reporting purposes including metrics related to problem management processes & performance. This position also involves regularly attending meetings with various stakeholders such as end users (e.g., customer service), vendors (e.g., software providers) etc; debugging complex issues raised by internal and external customers; establishing relationships with key contacts within IT organizations across different regions; documenting problems and solutions in knowledge databases that are accessible globally. Additionally they might be required to monitor system health dashboards or other reports provided by third party services in order track any potential outages before they become major production impacting events

Working Conditions of a Incident Manager?

What are the roles and responsibilities of a Incident Manager?

Determine the scope of the incident and activate the appropriate resources.

Establish and maintain communication with key stakeholders.

Develop and implement a plan to contain, mitigate, and resolve the incident.

Monitor progress of the response and make necessary adjustments as needed.

Keep accurate records of all actions taken during the course of the incident response.

Conduct a post-incident analysis to identify strengths and weaknesses in the response process.

interface with law enforcement or other governmental agencies as required by situation

request assistance from IT support staff, vendors, or other outside parties as needed

direct on-site personnel engaged in containment and mitigation activities

track expenditures related to incident response and justify any requested budget increases

develop policies, procedures, and processes related to incident management

coordinate testing and implementation of new or updated technologies relevant to incident management

manage teams of Incident Response professionals during high-severity incidents

provide training to Incident Response team members on new technologies or trends relevant to their work

facilitate regular tabletop exercises for Incident Response teams

liaise with executive leadership regarding status of major incidents

serve as primary media spokesperson during crisis situations

represent organization at industry conferences related to Incident Management

Find Incident Manager jobs

Where can I find Incident Manager jobs?

  1. Create a profile on gigexchange and promote your Incident Manager skills to advertise you are Open to New Work Opportunities
  2. Ensure your Resume (or CV), or online work profile is up to date and represents your skills and experience. Ensure your reputation reflects your ability & attitude.
  3. Apply for Incident Manager Jobs advertised on gigexchange.
  4. Practise Incident Manager interview techniques to ensure you represent your personality and ability succinctly and confidently.
  5. Accept the job offer if the salary meets your expectations and the employer mission and purpose reflects your core values.
  • Jobs

Service Desk Analyst
job.countryLuxembourg

Mir hunn e flott Job fir iech! Eis Firma, déi zu eisem Klientennetz gehéiert, ass op der Sich no engem Service Desk Analyst.

Technical Lead
job.country Jacksonville

Are you a skilled technical professional looking for a challenging new role? Our leading client in Jacksonville, USA is seeking a talented Technical Lead to join their team as a full-time employee.

Service Desk Analyst
job.country Houston

Are you a driven individual with a passion for providing excellent customer service and problem-solving? Our client is a leading company in the Houston area and is looking for a talented Service Desk Analyst to join their team as a full-time employee.

Problem Manager - Liverpool
job.country Liverpool

We are currently seeking a Problem Manager for one of our leading clients, based in Liverpool, UK.

Incident Manager
job.country Hereford

Looking for a challenging role as an Incident Manager? One of our leading clients is currently seeking an Incident Manager to join their team based in Hereford, UK.

Senior Software Engineer
job.countryLatvia Riga

7+ yrs Java/Spring Boot dev. REST APIs, Docker, MongoDB, CI/CD. Agile/Scrum. TS frameworks (React/Vue/Angular). Git. Fluent EN, native LV. Riga-based.

Czech Customer Service Advisor
job.countrysofia

•Competitive Salary €1,890+ monthly bonus. •Relocation Package-Flight, accommodation, and travel expenses covered. •Career Growth Opportunities-Development programme's to help you advance. •Additional paid leave for Educationa. •Health &Life Insurance

German Customer Service Remote
Remote Remote

●Monthly Gross Salary 2,300 BGN ●Performance Bonuses ●Up to 10% monthly bomus (From 4th Month) ●Monthly Sales Bonus based on Personal performance (average 350BGN) ■Signing Bonus Up to 1,800 EUR Gross

Dutch Customer Service
Remote Remote

Fluent in Dutch (C1) and English (B2+) Strong communication and problem-solving skills. Previous Customer Service Experience is an advantage Excellent Organisation and Administrative skills.

C++ Software Developer (remote)
Remote Remote

The primary objective of this position is to produce required product in conjunction with team members insuring it is of high quality and is timely.

What are the best job boards for Incident Management jobs?

Best Job Website Name
Job Board Pricing
Free + paid per click ($0.10 to $5 per click)
Previously $495 per job. New pay per click model sets a daily maximum rate. In summary, expensive and mostly for larger companies with big budgets
FREE Job Advertising in Global & International Job Boards
Free + paid $16 per job or from $299 monthly subscription
What is a Incident Manager?

How can I hire Incident Manager staff online for my business?

The best job board for recruiting Incident Manager experts is gigexchange.com. Advertise full-time, part-time or contract jobs to find, hire & recruit trusted, experienced and talented Incident Manager candidates near you.

What is a Incident Manager?

Are Incident Manager roles in demand in 2025?

Incident Manager experts are still in high demand in 2025. If you are an experienced Incident Manager or looking to train and become one. The job market is looking strong for Incident Manager jobs near me.

Which countries are best for Incident Manager Job Opportunities in 2025?