Housekeeping Manager Job Description
What is a Housekeeping Manager Professional?
A housekeeping manager is responsible for the coordination and supervision of all activities related to housekeeping operations. This includes ensuring that rooms are clean and properly maintained, inspecting guest rooms, coordinating staff schedules, ordering supplies, and resolving customer complaints. A successful housekeeping manager must be able to effectively communicate with both guests and employees while maintaining a high level of professionalism.
What does a Housekeeping Manager Expert do?
The specific duties of a housekeeping manager may vary depending on the size and type of facility they are working in. In larger establishments, such as hotels, there may be multiple managers overseeing different sections or shifts. In smaller operations, the manager may be directly responsible for all aspects of housekeeping. Regardless of the size and scope of their role, all managers must ensure that rooms are clean and comfortable for guests while also maintaining efficient operations within the department. Some common duties associated with this position include: -Supervising staff members -Inspecting guest rooms -Coordinating schedules -Ordering supplies
What are the Skills of a Housekeeping Manager?
A housekeeping manager is responsible for the cleanliness, maintenance and organisation of a hospitality establishment. They oversee the work of cleaning staff and ensure that all areas are kept clean and tidy to guest satisfaction.
What makes an Expert Housekeeping Manager?
A housekeeping manager should have excellent communication skills in order to be able to coordinate effectively with other departments within an organisation such as front office, engineering etc. In terms of qualifications, many managers will hold at least a certificate III or IV in Cleaning Operations however this is not essential . Prior experience working in a supervisory position within housekeeping is often required
What level of Experience & Qualifications are required to be a Housekeeping Manager?
Experience in leading, coaching and mentoring a housekeeping department. -Knowledge of cleaning products, methods, legal regulations pertaining to health and safety issues. -Strong communication skills and the ability to develop relationships with a wide variety of personnel including subordinate staff, management, vendors and guests. -Proficient in working with professional computer systems used for managing housekeeping records. -Ability to effectively prioritize tasks with respect to guest satisfaction standards. -Knowledge of mattress rotation best practices for quality control purposes; dusting polishing surfaces such as woodwork etc; wet vacuuming carpets etc., handling requests from Guests/Customers efficiently at all times -Ability to manage customer relations by understanding customer needs and exceeding expectations consistently for overall customer satisfaction. -Extensive training in hospitality operations which may include hotel brand/franchise specific training programs –Formal education or certification from an accredited school or institution related Housekeeping Management topics like Facility Maintenance Principles & Practices of Safety & Health Principles Industrial Skills hazardous chemicals safety compliance injury management Occupational Safety & Health (OSHA) regulations Workers Compensation Defense Training Dispute Resolution between Employees Guest Relations Conflict resolution Customers Service Methodology Supervisory Skill organizational Behavior HR legislations Key Performance Indicators Quality Audits Computer Operations Hotel Services SOPs Budgeting Food Hygiene Etiquette Team Building Customer Satisfaction Survey Statistical Analysis Cost Containment Profit Generates Employee Grievances Handling Record Keeping Financial Solutions Quantity Orders Placing Time Management Scheduling Operational Procedures Emergency Situations Quality Control Products Utilization
What is the Salary of a Housekeeping Manager?
Entry Level / Junior Housekeeping Manager: An entry-level housekeeping manager typically earns anywhere from $33,000 to $43,000 a year. In addition to their base pay, many entry-level housekeeping managers may also be eligible for additional benefits such as paid vacation days and health insurance. Mid-Level Housekeeping Manager: A mid-level housekeeping manager salary range can typically vary widely depending on the size of the organization and experience level of the individual. Generally, salaries for these roles range from about $44,000 to around $61,000 per year. Additional benefits commonly offered in this role include access to training programs or tuition reimbursement plans and occasional bonuses as well as potential equities and stock options. Senior Housekeeping Manager: Senior housekeeping managers often have a wide variety of responsibilities with higher levels of autonomy than more junior positions within the same industry. Salaries for these positions can vary greatly but are often between $60K-$90K annual salary plus related perks like bonuses or equity options. Senior management might be eligible for promotions ranging from department lead up to executive leadership roles with additional rewards both monetary or nonmonetary based on performance objectives set forth by their employer
What are the Working Conditions for a Housekeeping Manager?
Working as a housekeeping manager is a demanding job, often involving long hours and physical labor. The manager works in close detail with both staff members and the guests of their facility. Housekeeping managers are responsible for overseeing all areas related to guest accommodations, such as staffing, cleaning procedures, supplies ordering, budgets and safety training. In addition to managing the day-to-day operations of the hotels housekeeping department, they ensure that all services meet guests needs before they leave the facility. Housekeepers typically work away from public view while performing their duties like dusting surfaces or changing bed linens and towels during shifts that can range between eight to 12 hours per day with overtime added depending on demand levels at the facility. Other duties involve providing customer service when addressing any guest complaints or requests relating to cleanliness of rooms or additional items needed by them during their stay such as extra pillows/blankets etc.. Facility managers also may be required to attend special events like wedding receptions where additional cleaning services are needed after use due to potential mess that may have occurred by large groups using these facilities at one time.
What are the roles and responsibilities of a Housekeeping Manager?
Directs housekeeping program of hotel, resort, or similar establishment to ensure cleanliness and condition of rooms and property: Plans work schedules for maids, janitors, linen room attendants, and other workers..
Establishes standard cleaning procedures for all areas of the facility..
Inspects guest rooms periodically to determine if needs are met and to evaluate degree of cleanliness..
Investigates complaints regarding cleaning service received by guests and takes corrective action as necessary..
Coordinates laundry activities with the Laundry Supervisor including type of linens needed on daily basis according to occupancy forecasts...
Orders supplies such as soaps, detergents,...
Overseeing the hiring and training of new housekeeping staff
Creating cleaning schedules and task lists for all employees
Inspecting rooms, common areas, and hallways regularly to ensure they meet cleanliness standards
Assigning specific tasks or duties to individual members of the housekeeping team as necessary
Investigating complaints about room cleanliness or service from guests
reviewing work completed by employees at the end of each shift and checking in on progress throughout the day
Addressing any problems or concerns with staff performance promptly
.Ensuring that all supplies needed for daily operations are stocked and readily available
.Coordinating with other departments within the hotel (eccentricity front desk, engineering, etc.) to resolve any issues that may arise related to housekeeping services
Creating monthly reports detailing departmental expenses, budget goals,,and productivity metrics
Briefing senior hotel management on pertinent departmental matters
Opening and closing shifts
assigningTurndown Service
delegating special projects
Managing inventories
restocking uniforms
maintaining equipment
performing quality control inspections
investigating accidents
overseeing general maintenance
Where can I find Housekeeping Manager jobs?
- Create a profile on gigexchange and promote your Housekeeping Manager skills to advertise you are Open to New Work Opportunities
- Ensure your Resume (or CV), or online work profile is up to date and represents your skills and experience. Ensure your reputation reflects your ability & attitude.
- Apply for Housekeeping Manager Jobs advertised on gigexchange.
- Practise Housekeeping Manager interview techniques to ensure you represent your personality and ability succinctly and confidently.
- Accept the job offer if the salary meets your expectations and the employer mission and purpose reflects your core values.
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What are the best job boards for Cleaning Manager jobs?
How can I hire Housekeeping Manager staff online for my business?
The best job board for recruiting Housekeeping Manager experts is gigexchange.com. Advertise full-time, part-time or contract jobs to find, hire & recruit trusted, experienced and talented Housekeeping Manager candidates near you.
Are Housekeeping Manager roles in demand in 2024?
Housekeeping Manager experts are still in high demand in 2024. If you are an experienced Housekeeping Manager or looking to train and become one. The job market is looking strong for Housekeeping Manager jobs near me.