Front of House Staff Job Description
What is a Front of House Staff Professional?
A front of house staff is responsible for creating a warm and welcoming environment for customers and visitors. They play a vital role in customer service and contribute to the overall success of the business. As the first point of contact with customers, front of house staff are expected to be friendly and helpful at all times. Some of the key responsibilities of a front of house staff member include: greeting customers and visitors, answering phone calls, handling customer enquiries, providing directions and information about the premises, setting up meeting rooms and event spaces, taking bookings and payments, issuing security passes, managing lost property, monitoring CCTV cameras, dealing with health and safety incidents.
What does a Front of House Staff Expert do?
In addition to these duties, front of house staff may also be required to undertake basic cleaning tasks such as tidying reception areas and making sure that doorways are clear of obstructions. The most important characteristic of a successful front of house worker is excellent customer service skills. The ability to remain calm under pressure is also essential, as is good team working skills in order to support colleagues during busy periods. Front of house workers must have strong written and verbal communication skills in order to deal effectively with customers from all walks of life. A tidy appearance is also important as first impressions count.
What are the Skills of a Front of House Staff?
In order to work front of house in a restaurant, there are several skills and experiences that are necessary. Perhaps most importantly, front of house staff need to be able to provide excellent customer service. This means being friendly and accommodating to guests, as well as being attentive to their needs. Additionally, front of house staff need to have strong interpersonal skills in order to effectively communicate with both guests and other members of the restaurant team. It is also important for front of house staff to be organized and efficient in their work in order to keep the dining room running smoothly. Finally, some knowledge of food and beverage service is also helpful for front of house staff, though this is not always required.
What makes an Expert Front of House Staff?
Customer service is undoubtedly the most important skill for any front of house staff member. In a fast-paced environment like a restaurant, it can be easy for employees to become frazzled or short with guests. However, it is important for front of house staff to remain calm and professional at all times; after all, the goal is to make sure that guests have a positive dining experience from start to finish. Good customer service involves more than just being polite; it also requires being proactive and taking initiative when dealing with guest requests or concerns. Front of face staff should always be willing to go above and beyond in order guarantee guest satisfaction. Strong interpersonal skills are another must-have for any front of face employee. Since they will be interacting with customers on a regular basis, it is important that they know how how handle difficult situations or personalities tactfully yet assertively.
What level of Experience & Qualifications are required to be a Front of House Staff?
Industry Experience: 1. At least one year of experience in a customer service role, preferably in the hospitality industry. 2. Knowledge of food and beverage service standards and procedures. 3. Ability to work well under pressure in a fast-paced environment. 4. Excellent communication skills with customers and colleagues alike. 5. Ability to multi-task and prioritize tasks efficiently while maintaining attention to detail at all times. 6. Proven ability to handle difficult customer situations with tact and diplomacy while adhering to company policies and procedures at all times 7. Demonstrated knowledge of health, safety, hygiene, fire regulations, licensing laws etc., as applicable for the role Training: 1. Completion of relevant training courses such as Food Safety Level 2 or 3 (or equivalent) certification; Health & Safety; Licensing Laws; Fire Regulations etc., as applicable for the role 2 .Attendance at regular staff meetings/training sessions on topics related to front-of-house operations such as customer service techniques, product knowledge etc., as required by management Qualifications: 1 .High school diploma or equivalent qualification is preferred but not essential Education: 1 .A degree or diploma in hospitality management is desirable but not essential
What is the Salary of a Front of House Staff?
Junior Front of House Staff: Junior front of house staff typically earn an hourly wage, with salaries ranging from minimum wage to around $12 per hour. This salary range is dependent on the size and type of establishment, as well as the experience level of the employee. Intermediate Front of House Staff: Intermediate front of house staff can expect to earn a higher hourly rate than junior staff, usually between $13 and $17 per hour. This salary range is also dependent on the size and type of establishment, as well as the experience level of the employee. Senior Front of House Staff: Senior front of house staff are typically paid a higher hourly rate than intermediate or junior staff, usually between $18 and $25 per hour. Again, this salary range is dependent on the size and type of establishment, as well as the experience level of the employee. In some cases, senior front-of-house staff may be eligible for additional benefits such as health insurance or vacation time.
What are the Working Conditions for a Front of House Staff?
Front of house staff are responsible for providing excellent customer service to guests in a restaurant, hotel, or other hospitality setting. They typically work in the dining room, lobby, or reception area and interact with customers on a daily basis. General working conditions for front of house staff include: • Greeting customers upon arrival and seating them at their tables • Taking orders from customers and relaying them to the kitchen staff • Serving food and drinks to customers in a timely manner • Answering questions about menu items and making recommendations as needed • Handling payments from customers accurately and efficiently • Maintaining cleanliness throughout the dining area by clearing dishes, wiping down tables, etc. • Assisting with any special requests that may arise during service hours Front of house staff must also adhere to all safety protocols set forth by their employer such as wearing protective gear (gloves, masks) when necessary. Additionally they should be knowledgeable about food allergies/intolerances so they can provide accurate information to guests who inquire about ingredients used in menu items.
What are the roles and responsibilities of a Front of House Staff?
Greeting and seating guests
Answering phone calls and taking reservations
Acting as a host/hostess
Taking food and drink orders
Serving food and drinks to guests
Clearing away plates, glasses, and cutlery
Managing guest inquiries and complaints
Recording sales receipts
Balancing cash drawer at the end of each shift
Checking identification of guests to ensure they are of legal drinking age
Advising managers of large parties or VIP guests
Coordinating with kitchen staff on food preparation timelines
Monitoring dining room for cleanliness and proper set-up
Where can I find Front of House Staff jobs?
- Create a profile on gigexchange and promote your Front of House Staff skills to advertise you are Open to New Work Opportunities
- Ensure your Resume (or CV), or online work profile is up to date and represents your skills and experience. Ensure your reputation reflects your ability & attitude.
- Apply for Front of House Staff Jobs advertised on gigexchange.
- Practise Front of House Staff interview techniques to ensure you represent your personality and ability succinctly and confidently.
- Accept the job offer if the salary meets your expectations and the employer mission and purpose reflects your core values.
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Jobs
Singapore
Malaysia
Tokyo
Rome
Athens
Alicante
Marseille
Cyprus
What are the best job boards for Front of House Assistant jobs?
How can I hire Front of House Staff staff online for my business?
The best job board for recruiting Front of House Staff experts is gigexchange.com. Advertise full-time, part-time or contract jobs to find, hire & recruit trusted, experienced and talented Front of House Staff candidates near you.
Are Front of House Staff roles in demand in 2023?
Front of House Staff experts are still in high demand in 2023. If you are an experienced Front of House Staff or looking to train and become one. The job market is looking strong for Front of House Staff jobs near me.