Front of House Manager Job Description
What is a Front of House Manager Professional?
A front of house manager is responsible for the public face of a organisation, overseeing activities such as customer service, appointment scheduling, and marketing. In many cases, they also take on some administrative duties, such as bookkeeping or stock control. As the first point of contact with customers or clients, a front of house manager needs to have excellent people skills and the ability to stay calm under pressure. They should also be well-organised and able to multi-task effectively. In most organisations, the front of house manager reports to senior management or the owner/operator. They may also be responsible for managing a team of customer service staff or other frontline employees.
What does a Front of House Manager Expert do?
In small businesses, the front of house manager may be required to take on all aspects of running the operation, from answering phone calls and emails to greeting visitors in person. The role of front of house manager is vital in ensuring that customers or clients have a positive experience when interacting with an organisation. By providing efficient and friendly service, they help to create repeat business and build brand loyalty. A front of house manager typically works regular office hours; however, they may need to work additional hours during busy periods or events.
What are the Skills of a Front of House Manager?
In order to be a successful front of house manager, one must possess a wide range of skills and experience. For starters, they should have intimate knowledge of the service industry as well as excellent customer service skills. Furthermore, they should be able to effectively manage a team of staff members and take on various tasks simultaneously. Additionally, it is beneficial if they have experience in handling cash and handling customer complaints. Lastly, the ability to upsell different services or products is also key. The most important skill that a front of house manager can have is excellent customer service skills. This means being able to effectively communicate with customers, providing them with information about the establishment’s offerings, and responding to their inquiries in a professional manner. It also entails having the ability to diffuse difficult situations and handle customer complaints in an efficient way. Good customer service skills are essential in keeping guests happy and satisfied with their overall experience at the establishment.
What makes an Expert Front of House Manager?
Another crucial skill for front of house managers is effective multitasking abilities. This is necessary because they often have to juggle multiple tasks at once such as overseeing the operations of the restaurant floor, dealing with suppliers, managing staff schedules, taking care of finances, and more. In order to be successful in this role, one must be able to prioritize tasks and delegate efficiently so that everything gets done in a timely manner without any hiccups. Furthermore, familiarity with the foodservice industry is also highly advantageous for those looking to become front of house managers
What level of Experience & Qualifications are required to be a Front of House Manager?
Industry Experience: • At least 5 years of experience in the hospitality industry, preferably in a front-of-house role. • Experience managing staff and leading teams. • Knowledge of customer service standards and procedures. • Familiarity with restaurant operations, including food safety regulations and liquor laws. Training: • Culinary training or certification from an accredited institution is preferred but not required. • Food safety certification such as ServSafe or equivalent is highly recommended. Qualifications: • Excellent communication skills, both verbal and written. • Strong organizational skills with the ability to multitask effectively in a fast-paced environment. • Ability to work independently as well as part of a team. Education: • Bachelor’s degree in hospitality management or related field is preferred but not required
What is the Salary of a Front of House Manager?
A junior front of house manager typically earns between $30,000 and $40,000 per year. This salary range is based on experience and the size of the organization they are working for. As a junior manager, responsibilities may include overseeing customer service staff, managing reservations and seating arrangements, coordinating events, and ensuring that all guests have a pleasant dining experience. A mid-level front of house manager can expect to earn between $45,000 and $60,000 per year. At this level of management responsibility increases significantly as they are expected to manage more complex operations such as training staff in customer service techniques or developing new menus. They may also be responsible for creating marketing strategies to increase sales or developing systems to improve efficiency within the restaurant. At the senior level a front of house manager can expect to earn between $65,000 and $90,000 per year depending on their experience and the size of the organization they work for. Senior managers are responsible for overseeing all aspects of restaurant operations including budgeting decisions; hiring/training/managing staff; implementing policies; developing marketing plans; analyzing financial data; creating promotional campaigns; maintaining relationships with vendors/suppliers; resolving customer complaints; ensuring compliance with health codes/regulations etc.
What are the Working Conditions for a Front of House Manager?
A front of house manager is responsible for overseeing the daily operations of a restaurant, bar, or other hospitality establishment. This includes managing staff, ensuring customer satisfaction, and maintaining a safe and clean environment. The general working conditions for a front of house manager include: 1. Working long hours: Front of house managers typically work long hours to ensure that all aspects of the business are running smoothly. This may include late nights and weekends depending on the establishment’s operating hours. 2. Interacting with customers: As part of their job duties, front of house managers must interact with customers in order to provide excellent service and ensure customer satisfaction. They must be able to handle complaints in a professional manner while also providing solutions to any issues that arise during their shift. 3. Managing staff: Front of house managers are responsible for managing staff members including hiring new employees, training them on proper procedures, scheduling shifts, and resolving any conflicts between employees or customers that may arise during their shift. 4. Maintaining safety standards: Front of house managers must ensure that all safety standards are met at all times in order to protect both employees and customers from harm or injury while they are on the premises. This includes making sure that all equipment is properly maintained as well as enforcing rules regarding food handling practices and alcohol consumption if applicable at the establishment they manage.
What are the roles and responsibilities of a Front of House Manager?
Coordinating the activities of all front of house staff and making sure they are properly trained
Scheduling breaks for front of house staff and ensuring adequate coverage at all times
Checking supplies and ordering new supplies as needed
Act as a liaison between front of house staff and other departments within the organization
Address customer concerns in a timely and professional manner
Investigate any complaints lodged against front of house staff members
Prepare shift schedules for front of house staff
Attend weekly management meetings to discuss Front of House operations
Conduct monthly performance reviews for front of house employees
Participate in the recruitment process for new front of house staff members
Establishing standards of performance for allfrontof housestaff membersand enforcing those standards consistently
Trainandcoachnewandexistingemployeesintheirduties
Monitorstaffperformanceandgivefeedbacktoimproveproductivity
DealingwithAbsence
ManagingStocktakesinconjunctionwithKitchenStaff
Updatingmenusinlinewithcurrenttrendsandseasons
AssessingtheimpactofCompetitors’activitiesonbusiness
MaximisingCoverswhilemaintaininghighstandards
suggesting ways to Save money without compromising quality or service 20 MaintainingHealth& SafetyStandards
Where can I find Front of House Manager jobs?
- Create a profile on gigexchange and promote your Front of House Manager skills to advertise you are Open to New Work Opportunities
- Ensure your Resume (or CV), or online work profile is up to date and represents your skills and experience. Ensure your reputation reflects your ability & attitude.
- Apply for Front of House Manager Jobs advertised on gigexchange.
- Practise Front of House Manager interview techniques to ensure you represent your personality and ability succinctly and confidently.
- Accept the job offer if the salary meets your expectations and the employer mission and purpose reflects your core values.
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Jobs
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Malaysia
Tokyo
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Athens
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What are the best job boards for Front of House Sales Manager jobs?
How can I hire Front of House Manager staff online for my business?
The best job board for recruiting Front of House Manager experts is gigexchange.com. Advertise full-time, part-time or contract jobs to find, hire & recruit trusted, experienced and talented Front of House Manager candidates near you.
Are Front of House Manager roles in demand in 2023?
Front of House Manager experts are still in high demand in 2023. If you are an experienced Front of House Manager or looking to train and become one. The job market is looking strong for Front of House Manager jobs near me.